1. Requesting deletion
Use the account or privacy controls in ARET Hub when available, or email [email protected] from the email address associated with your account. ARET may ask you to verify your identity before processing the request.
2. What can be deleted
Account profile information and other personal information that ARET no longer needs for service delivery, security or a legal purpose may be deleted or anonymised after the request is verified and processed.
3. Information ARET may need to retain
Deletion of an account does not necessarily erase every historical record. ARET may retain transaction, payment, audit, service, dispute, safety, fraud-prevention or other records where retention is reasonably required by law, legitimate business obligations or the Contract of Service.
4. Effect on subscriptions and services
Where the account has an active subscription, pending collection, outstanding dispute or refund, ARET may first complete the applicable cancellation, settlement or service process before deletion is finalised.
5. Confirmation
ARET will communicate the outcome of a verified deletion request through an approved contact channel. Where information must be retained, ARET may explain the category of record and the reason it cannot yet be deleted.
6. Contact
Account and privacy support: [email protected]
Office: 576 Oron Road, Uyo, Akwa Ibom State, Nigeria.
See also the Privacy Policy and Clause 20 of the Terms & Contract of Service.